Gaming is entertainment — play responsibly and keep yourself safe. cn999 is always here for you.
Learn about the key pillars of the safety framework we have built to ensure responsible gaming.
You can set your own daily, weekly, and monthly betting limits. Once a limit is reached, the system will automatically stop further play — no overspending.
Extended play sessions reduce focus. Set a session timer on cn999 — you will receive an automatic break reminder when your time is up.
You can self-suspend your account for anywhere from 7 days to 5 years — no questions asked.
Our strict KYC and age verification process prevents anyone under 18 from opening an account. Family safety is also one of our top priorities.
After you have lost a set amount, cn999 will prompt you to take a break. The reality check feature shows you an accurate picture of what you have spent.
If you are affected by problem gambling, we will confidentially connect you with our specialist team and external professional organizations.
Responsible Gaming means enjoying gaming as entertainment — not as a life goal or a way to earn money. cn999 believes every player can game mindfully and in a controlled way.
Online gaming is growing fast in Bangladesh, making responsible gaming more important than ever. On cn999, you stay in control of your decisions at all times — we will never pressure you to play more or bet beyond your means.
The foundations of responsible gaming are: planning your time and spending, setting a loss limit in advance, and balancing gaming with the rest of your life. cn999 is ready to support you in each of these areas.
Gaming is a form of entertainment. Winning is never guaranteed, so only spend what you can afford to lose without affecting your daily life.
Problem Gambling is a mental health condition that develops gradually. Watch out for the following signs:
| Type of Symptom | What to Look For | Level |
|---|---|---|
| Financial | Overspending, borrowing money, difficulty paying bills | Serious |
| Mental | Anger, agitation, depression, or guilt after a loss | Moderate |
| Social | Withdrawing from family and friends, tendency to keep things secret | Moderate |
| Behavioral | Chasing losses with larger bets, inability to stop | Serious |
| Physical | Sleep problems, loss of appetite, depression | Basic |
Stop playing immediately and contact cn999 Support. Our team will connect you with professional help — without judgment.
The most effective way to game responsibly at cn999 is to set your betting and spending limits in advance. On our platform, you can configure the following limits:
Decreasing your limit takes effect immediately. However, increasing a limit requires a 72-hour waiting period — this is to protect you from making impulsive decisions.
If you feel gaming is getting out of control, use cn999's Self-Exclusion feature. The process is simple and completely confidential.
Log in, go to the "Responsible Gaming" section, and select the "Self-Exclusion" option.
7 days, 1 month, 3 months, 6 months, 1 year, or 5 years — choose whatever works best for you.
Verify your identity to confirm the request. Your account will be deactivated immediately after.
During your break, cn999 will connect you with professional support organizations.
Once the set period ends and you feel ready, contact support to reactivate your account.
If you attempt to open a new account while Self-Exclusion is active, that account will also be blocked. This measure exists solely to protect you.
No one under 18 may open an account or play on cn999. We take strict measures to enforce this:
Use password protection on your device and have an open conversation with your child about the risks of online gaming.
Problem Gambling is a mental health condition — there is no shame in it. cn999 places your mental well-being above all else. If gaming is having a negative impact on your life, reach out for help today.
Our expert support team is available 24/7, every day of the week, ready to listen.
If needed, we will refer you to licensed mental health professionals.
Reading materials and self-help guides on responsible gaming are available on the cn999 platform.
Your concerns are kept completely confidential — no information will be shared with any third party.
Email: [email protected] — Support hours: 7 days a week, 24 hours a day. Response time: within 24 hours.
Build a few simple habits for responsible gaming. They will keep your experience enjoyable and safe:
Cn999 is more than just a gaming platform — we are committed to building a responsible community. Our pledges:
Cn999's responsible gaming mission is simple: every player should be able to enjoy gaming safely, happily, and in good health.
Find answers to the most frequently asked questions here.
Join cn999 and enjoy our full suite of responsible gaming features. Register, download the app, or learn more about our platform.